Terms & Conditions

1. Introduction

Welcome to Maa Kali Enterprise. These Terms and Conditions govern your use of our website and the purchase of our tour packages, pilgrimage services, and event management services. By accessing or using our services, you agree to be bound by these terms.

2. Booking & Payments

• To confirm a booking, an advance payment or full payment (as specified per package) is required.
• We use secure third-party payment gateways (Razorpay) for transactions. We do not store your banking passwords or PINs.
• Prices are subject to change without prior notice until the booking is confirmed.

3. Services

Maa Kali Enterprise acts as an aggregator and service provider. While we strive to provide the best experience:

• Itinerary changes may occur due to weather, political situations, or unforeseen circumstances.
• Hotel availability is subject to confirmation. Equivalent alternatives will be provided if specific hotels are unavailable.
• For pilgrimage tours, darshan timings and entry are subject to temple authorities.

4. User Responsibilities

You agree to provide accurate information during booking. You are responsible for carrying valid identification documents (Aadhar/Voter ID) during the tour.

5. Limitation of Liability

Maa Kali Enterprise shall not be liable for any injury, loss, claim, or damage resulting from force majeure events, including but not limited to natural disasters, strikes, or transportation delays.

6. Governing Law

These terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.